Some of the answers to the most frequently asked questions !!!

Its getting cold outside. Here are some tips to help our tenants with the most common problems:

No Heat - Electric

Before calling in your problem or making a work order request, please check the below possible options.

1. Check that a fuse hasn't blown or that the circuit breaker hasn't tripped.  Replace with the appropriate fuse or reset the circuit breaker.

2. Check that your thermostat is on, heat is selected, and set at a temperature that would call for heat (not too low)

3. Check that there is nothing obstructing the airflow from the heater or heater vents

4.  Electric furnaces, not baseboards or cadet heaters, often have a light switch right next to the furnace which turns the furnace off.  Because this switch is identical to a light switch, it gets turned off by mistake.  Simply check any nearby switches.  If they don't turn lights on and off, they may be turning the furnace on or off.

After checking the above and you still do not have heat, please submit an on-line maintenance request

No Heat - Gas

Before calling in your problem or making a work order request, please check the below possible options:

1. Check that a fuse hasn't blown or that the circuit breaker hasn't tripped.  Replace with the appropriate fuse or reset the circuit breaker.

2. In or around most furnaces there is what looks like a light switch.  This operates the power to the furnace.  Be sure this switch is on before completing the online maintenance request.  You will be charged for the heating company to flip this switch.

3. Check that your thermostat is on, heat is selected, and is set at a temperature that would call for heat (not too low)

4. Verify that you have gas service is in your name or has not been disconnected for non-payment or other issues. 

5. Can you hear any fans or blower running?  If no noise at all, must be one of the items above

6.  Is there a window with a blinking or steady red light?  If so, please explain what you are seeing if you submit a work order request.

7.  Are your furnace filters dirty?  If so, replace immediately.  Dirty filters are the cause of 95% of all heating issues.  If your lease requires you to maintain your furnace filters and you submit a request for maintenance and your filters are found to be dirty, you likely will be billed for all charges.  To avoid inconveniences of not having A/C or no heat, keep spare filters handy and replace them at a minimum of once every three months.

If after checking the above and you still have no heat, please submit an on-maintenance request.  Within the request, please annotate the condition of your furnace filters and any the status of any steady or blinking red lights.